Physio.ai · Physiotherapy practice
The patient confirms, the calendar updates.
A reminder goes out on WhatsApp the day before. The patient's reply confirms or cancels the session, without anyone picking up the phone.
The situation.
Every evening, someone calls tomorrow's patients. Those who don't answer stay in the calendar, and a slot freed too late stays empty.
How it works.
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01
The day-before reminder
It goes out on its own, with a second one 3 hours before as an option.
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02
Replies understood
“Yes”, “ok”, “wakha”: free-text replies in French or Arabic are understood.
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03
A cancellation becomes a task
A cancellation instantly creates the “offer a new slot” task for reception.
What you gain.
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Fewer calls
Reception only calls the patients who cancelled.
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Slots freed early
A cancellation reaches the calendar as soon as the patient replies.
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Sending with guardrails
Quiet hours from 9 pm to 8 am, a daily cap, a pause after failures.
fewer no-shows with automatic confirmations
–30 to –50%
Source: MGMA, Accenture
The features used.
- WhatsApp reminders
- Reception tasks
- Calendar